We want you to love your Anna purchase, so if anything is not quite as you'd hoped we are happy to offer a full refund within 14 days of receiving your order.
To return goods please fill in the return form enclosed with your order and take your parcel to your nearest post office. We recommend that you send your returns by recorded delivery for proof of postage.
Goods should be returned to;
6 Market Street
You will be notified by email once returned goods have been received, approved for refund and your refund has been processed to the original card, less the original shipping cost.
If you wish to exchange an item for a different size please return the item to us as stated above, filling in the relevant section on the returns form. We will ship your alternative size once we have received your returned goods. If the alternative size is unavailable we will notify you and credit the original card.
We do not exchange items for alternative styles. If you would like to try something different we suggest you return the item for a refund and start a new order for your new styles.
Returned items must be in new and unworn condition with all of the original packaging and garment tags still attached.
We will not accept any returned merchandise where there is any indication that the item has been used. In such cases the item will be returned to the purchaser.
For any faulty items or queries please contact us at firstname.lastname@example.org
Brands at Anna have been sourced from all over the world and follow different size guides. Please see the general sizing guide below as well as our specific brand sizing guide.
UK DRESS SIZE: 6 8 10 12 14 16
EUROPEAN: 34 36 38 40 42 44
Our brands sizing;
XS = 8, S = 10, M = 12, L = 14
Part Two: 34/8, 36/10, 38/12, 40/14
DR DENIM: XS/6, S/8, M/10, L/12, XL/14 (Our Lexy style fits slightly small)
A POSTCARD FROM BRIGHTON: Size 1 = UK 8/10 Size 2 = UK 12/14 (Very generous fitting)
MOS MOSH jeans/tailored pants: 24 25 26 27 28 29 30 31 (Equivalent to UK size) 7 8 9 10 11 12 13 14
MOS MOSH Dress size: XS/8, S/10, M/12, L/14
NATIVE YOUTH: XS S M L
(Equivalent to UK size) 8 10 12 14
Known for oversized/relaxed fitting styles so depending on your style you may wish to size down for a slightly more fitted look.
FRNCH: XS S M L
(Equivalent to UK size) 6/8 8/10 12 14
MKT STUDIO: 36/8, 38/10, 40/12, 42/14
OKY COKY: 36/8, 38/10, 40/12, 42/14
ILSE JACOBSEN: 34/8, 36/10, 38/12, 40/14, 42/16, 44/18 (However most customers size up as the raincoats fit a little small)
Our charts are our guide to you, however if you are unsure of your size please drop us an email at email@example.com to help you out.